Delete your account
In short
- You can delete your KIKI (利き) account at any time in the app under Profile → Settings → Delete account. If you can't use the app, e-mail admin@kiki-sake.com to ask for deletion.
- Deleting removes everything linked to your account (profile, ratings, reviews, photos, favourites, My Cellar and so on). It cannot be undone.
- Some information used to improve recognition, such as label-scan photos and their results, is kept in a form not linked to you.
- If you bought Premium through the App Store or Google Play, cancel it there as well.
This summary is for convenience; the full text below is what applies.
Established：Last revised：
This English text is a courtesy translation. The Japanese version is the official one; if the two differ, the Japanese version prevails. 日本語版（正式）
Delete in the app
- Open the app and go to your profile.
- Tap the gear (settings) at the top right.
- Tap “Delete account” and confirm on the next screen.
Deletion happens at once and you are signed out. You can register again later with the same e-mail address or LINE / Google account, but the deleted records do not come back.
Ask by e-mail, without the app
If you have uninstalled the app or can’t sign in, send the following to admin@kiki-sake.com:
- Subject: “Account deletion request”
- Your registered e-mail address or KIKI ID (if you registered with LINE there is no e-mail address, so tell us your KIKI ID)
- If possible, send it from your registered e-mail address
We may ask for more information to confirm it is you. Once confirmed, we delete the account, as a rule within 30 days, and tell you by e-mail.
What is deleted
- Account information (e-mail address, sign-in details)
- Profile (first name, KIKI ID, profile photo, public / private and other settings, invite code, the record of your age confirmation)
- Ratings, reviews, review photos
- Favourites, watchlist, My Cellar, price-alert settings, notices
- Stamps, XP, rankings, free Premium months from silver stamps
- Follows, friends, blocks
- Menu-scan records, pairing questions
- Reports (reports you made or that concerned you)
What is kept
| Information | Kept as | For |
|---|---|---|
| Label-scan photos, results and image fingerprints | with the link to your account removed, not linked to you | as long as needed to improve recognition and the catalogue |
| Scan photos that became reference images or bottle pictures | not linked to you; only photos with your consent are shown as bottle pictures | while the bottle is in the catalogue |
| Contact messages and feedback | text and screenshot kept, e-mail address and KIKI ID removed | as long as needed to handle them |
| Overuse-prevention records | account ID and a value derived from the IP address | about 35 days |
| Server logs | IP address, time and similar | the processors’ standard periods |
| Google’s logs (Gemini API) | photos and text sent | 55 days |
Where the law requires us to keep information, we keep it for that period. If another user saved something they saw on their screen, we cannot delete it. Copies on your device (sign-in, settings and similar) disappear when you sign out or clear the app’s or browser’s data.
Delete only some information
Without deleting your account, you can delete reviews, review photos, your profile photo, favourites, bottles in My Cellar and similar one by one in the app. For anything else, write to admin@kiki-sake.com.
If you bought Premium
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first under “Subscriptions” in the App Store or Google Play. Free months from silver stamps end when the account is deleted.
For more on how we handle information, see the “Privacy policy”.